Why does my doorbell not connect to my WiFi network?
Your ring device Wi-FI issues can stem from two places, either an issue with your ring doorbell or an issue with your Wi-Fi network.
If issue with Ring Doorbell:
It may need a firmware upgrade, or was in a process of a firmware upgrade but dropped the wi-fi connecting. It may be too far from your wireless router and the Wi-fi signal, therefore, is weak.
For poor Wi-fi signal strength issues, you can switch to a Multi-device mesh WI-FI System and then you’d place one of the mesh router devices closer to the ring doorbell.
For malfunctioning ring doorbell or any other issues with the Ring doorbell, the quickest path to solve is to reset the ring device and put it back in setup mode. Keep reading to learn how to reset your ring doorbell model
If issue with the Wi-Fi router:
If there’s an issue with your home wireless network, other smart devices in your home should also be experiencing issues connecting to wi-fi. If it’s just your ring doorbell not connecting then, the culprit is a change in configuration on your home wi-fi connection. Try the following:
Check Your Wi-Fi Password
Did you by any chance change the Wi-Fi password and forgot to update it on the ring doorbell? If so, enter the correct Wi fi password. If issue persists, ensure that there are no issues with your internet service provider before troubleshooting further and that you can go out to internet on your other smart home devices. Contact your ISP support to fix issues these issues.
Change Wi-Fi network you are trying to connect 2.4Ghz band
Ring devices support dual-band, 2.4 ghz and 5ghz , to eliminate an issue with the Wi-FI band, temporarily turn off the 5ghz network.
If your smart doorbell is still not working, the last resort is to reset the ring doorbell. Read below to learn how to reset you specific ring doorbell model.
Reset Ring doorbell to setup mode if all else fails
If you’re having trouble with the Ring doorbell in your smart home, You may need to reset it. In this guide, we will walk you through the process of resetting your Ring doorbell. We will also go over some common issues that can occur and how to fix them. Keep in mind that resetting your Ring doorbell may not solve all of your problems, but it’s a good place to start.
How to Reset Ring Doorbell in Different Models
Follow the instructions below on how to reset Ring Doorbell:
Please note when you reset your ring doorbell to factory defaults will erase all saved settings and preferences.
How to Reset Ring Doorbell in Different Models
Follow the instructions below on how to reset Ring Doorbell:
Please note when you reset your ring doorbell to factory defaults will erase all saved settings and preferences.
Resetting Ring Doorbell (First Gen)
Follow the steps:
- Make sure you inserted the battery or that the device has power.
- Loosen the Ring Doorbell from the wedge and turn the back. That way, you can see the orange reset button.
- You should press that button and hold it for 15 seconds.
- After that, release and ring the front doorbell. The doorbell should flash at least twice. It is an indication that your device is restarting.
- When done, your Ring Doorbell is now back to its factory default settings.
Your device is good as new.
Resetting Ring Video Doorbell 2
Follow the steps:
- Like with the base Ring Doorbell, make sure you have inserted the battery of your Ring Doorbell 2 or hardwired it before resetting.
- Remove the device from its faceplate to find the reset button. After removing it, you will find the black reset button in front of the camera.
- Once located, press it and hold for 15 seconds.
- After that, release the button. Ring the doorbell and see it flash a couple of times to indicate the device is restarting.
- Wait until it is done, and your Ring Doorbell 2 is back to factory default settings.
You can now use it again.
Resetting Ring Doorbell Pro
Follow the steps:
- Make sure your Ring Doorbell Pro is hardwired and turned on before resetting.
- Locate the reset button under the faceplate. Remove it first then find the black reset button on the right side of the device.
- Press and hold for 15 seconds.
- Release the button and ring the doorbell. When you see it flash twice, the device is now restarting.
- Wait until your Ring Doorbell Pro is back to factory settings.
Open the ring app to reconnect it.
Follow the steps:
- Remove the faceplate for your device to find the black reset button. You will locate it at the top right side of Ring Doorbell Elite.
- Press and hold for 15 seconds upon locating.
- After releasing the button, ring the front doorbell. See if it flashes a few times, which indicates that it is restarting.
- Your Ring Doorbell Elite is back to factory settings.
Frequently Asked Questions
How do I get my ring doorbell back online?
After you’ve reset a Ring Video Doorbell and it is back in setup mode, you can use the Ring app on your phone to add it to your Ring account.
How do I reset my 2nd generation ring doorbell?
2nd generation Ring Video Doorbells can still easily be factory reset. The main difference in erasing them is that you have to remove the doorbell from its bracket. This is the only way to get access to its Setup button.
Where is the reset button on Ring Doorbell 2?
To reset your Ring 2 device, hold down the button on the front of the doorbell for at least 20 seconds. To reset the Ring Pro device, hold down the black button on the right side of the camera for 20 seconds.
How do I get my Ring Doorbell to work again?
Turn the power off to your Ring Pro at the Circuit breaker for 30 seconds, then turn it back on. See if your Ring Doorbell automatically reconnects. Press the side button on the Ring Pro to put the device in Setup mode. Wait 10 seconds, then press it again and see if your Ring Doorbell reconnects
Why has my Ring Doorbell stopped working?
Ring doorbell chime issues are quite common, It can be caused by insufficient power or battery, poor Wi-Fi connection, or a problem with the wiring. Problems with installation are also common. Hence, your first step should always be checking whether the device was installed properly.
Why would my Ring Doorbell go offline?
If your Ring Doorbell keeps cutting off, it’s one of these four issues: what lies between your camera and router, Wi-Fi connectivity issues, power surges, and outages. Other components can create connection issues and cause your Ring Doorbell to lose connection, but they are not as typical.
